High school diploma or its equivalent and must maintain a PA drivers license.
Applicants with one (1) year of full-time experience in public safety and/or with experience in a high-volume call center are preferred. Successful passing of the State of Pennsylvania 9-1-1 Telecommunicator certification exam or possession of any of the following certifications are a plus: APCO 40 Basic Telecommunicator, Emergency Medical Dispatch, CLEAN/NCIC Terminal Operator, CPR.
Job Skills Examination: Job skills examination dates and times will be scheduled in accordance with hiring needs. Based on application submission date, eligible applicants will be contacted regarding next scheduled testing dates and will be provided instructions on how to register for the test. ONLY eligible applicants who successfully pass a background investigation will be permitted to register for the exam. The examination includes a keyboarding skills test and assesses abilities in areas including but not limited to decision making, prioritizing, spelling and memory recall. Applicants must achieve a minimum overall score of 71 and must have a minimum keyboarding score of 2298 KPH.
Behavioral Based Examination: Eligible applicants who pass the Job Skills Examination will be invited to the second stage of testing.
Conviction or unreported disposition of a misdemeanor/felony is automatically disqualifying unless the applicant has been pardoned. Additional testing may be required prior to candidates receiving a final offer of employment.
It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screen must be completed within 48 hours of the acceptance of the conditional offer of employment.