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Position Title: Practice Manager

Salary: Hourly: $33.65 || Annual: $70,000.00

How to Apply:

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Minimum Requirements:
  • Bachelor’s Degree in Healthcare Administration, Business Administration, Health Information Management, or a related field. 

AND

  • Two (2) years of experience in healthcare administration or medical office management.

AND

  • Two (2) years of supervisory experience.


OR


  • One (1) year experience as an Office Manager within Allegheny County.


Education & School Transcripts

If you are claiming education to meet minimum requirements or as a part of your application, including supplemental questions, you must submit or attach a copy of your official college transcripts for your claim to be accepted. Unofficial Transcripts will not be accepted. 

Condition of Employment

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status.

Employment Type

  • Full-Time, Associate Level
  • Grant funded positions are contingent upon grant funding


Relevant Experience

You will receive a score based on the experience you report on your application for employment. It is therefore important that you provide complete and accurate information. Failure to do so may delay the processing of your application or result in a lower than deserved score or disqualification. Call our Office of Human Resource Management if you have any questions.

Who is Eligible

Applications will be accepted from certified Merit System employees of the Allegheny County Health Department and outside candidates who possess the experience and training listed in this announcement and who are capable of performing the duties of this position.

Weights

  • Minimum Requirements - 25%
  • Relevant Skills/Certifications - 50%
  • Supplemental Questions - 25%


Supplemental Questions

Per the weights (above), the responses to these questions are a significant portion of how an application is scored and hold high value in screening candidates. For these pre-interview questions, in order to provide a thorough/full answer, a typical structure to an interview answer is recommended to be used, i.e. STAR approach (1. Situation/Setting, 2. Task(s) that you were tasked to do, 3. Actions which you took, 4. The result(s) of your actions).

You may upload as a Word document answers to the supplemental questions in the “Upload Page” of the application. Make sure to note “See attached” after the statement on the application form if you are attaching a separate document. If you are unable to upload the document, email to ACHD Human Resources Department.


  1. What is your experience supervising staff including training, evaluating, and discipline? 
  2. Describe your experience working with diverse populations (gender, race, ethnicity, sexual orientation, income level, mental health and substance use disorders).  
  3. Describe an example in which you improved office flow or efficiency.  
  4. Describe your experience managing disputes and/or conflicts involving patients and/or staff. 
  5. Describe your experience working in a setting with limited resources.   


Allegheny County Civil Service Employees (Non-ACHD)

Regular or probationary employees of County Departments currently in this classification, hired under a State Civil Service System, who apply for this position will not be considered as Open Competitive applicants. Those employees selected for transfer to the Allegheny County Health Department will be considered to have resigned their Civil Service status from the Department in which they are currently working and will be required to complete a probationary period with the Health Department.

This announcement may be modified, amended or canceled by the Allegheny County Health Department at any time.

Purpose

To establish open competitive and promotional eligible lists for use in making merit system appointments in the Allegheny County Health Department. The list will contain the names of successful candidates ranked in the order of final earned ratings. The list will be in effect for one (1) year unless previously exhausted or superseded.

In the ranking, open competitive applicants qualifying for Veteran’s Preference receive an additional ten points on the final earned rating. Form DD-214 must be attached to the application form for consideration for Veteran’s Preference. Determination of Veteran’s Preference is made in accordance with State Civil Service Policy.

If you are claiming veteran's preference, then proof of eligibility; DD-214 Form or other comparable military document must be submitted for initial claim. The document must show dates of entry and separation and character of service.

Credit for a degree or college coursework can only be accepted from an official transcript submitted directly from the college or university to Allegheny C0unty Health Department.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

#INDSJ

Position Summary:

The Clinical Services Bureau strives to provide quality medical and dental services to fill gaps in care to assure that all 1.2 million county residents receive services to maintain health.

The Practice Manager is responsible for the operations of the clinics (STI/HIV, Immunization, Tuberculosis, MOUD, and Pediatric Dental) including direction and control of the normal office functions relating to clinical flow, quality assurance, and high-quality patient care. They are also responsible for coordinating the implementation of new services in the clinics. Supervision is exercised over clinical staff. General supervision is received from a public health program administrator or a Deputy Director who evaluates work for adherence to department policies and procedures and for accomplishment of objectives.

Overview:

Fringe Benefits

  • Paid holidays, personal days, vacation and sick leave benefits, medical coverage and dental benefits, a retirement plan, life insurance and a deferred compensation plan after eligibility requirements have been met.


Perks Working for ACHD

  • Professional growth through training opportunities (CPR, First AID, Public Health Preparedness, Dignity and Respect, Points of Dispensing, and more); ability to advance in county system; job security; meaningfulness in daily work derived from public service; eligible for federal loan forgiveness; organizational commitment to ACHD’s mission to protect, promote, and preserve the health and well-being of all Allegheny County residents, particularly the most vulnerable.
Duties:

  • Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. 
  • Manges revenue cycle including medical billing. 
  • Work together with Program Administrator and Deputy Director to ensure optimal clinical operations. 
  • Maintains office efficiency by managing patient appointments, patient registration, planning and implementing office systems, layouts, and equipment procurement.
  • Coordinates new clinical services. 
  • Directly supervises office manager, nurse supervisors, and MOUD Care Coordinator including hiring, training and discipline. 
  • Manages disputes and conflicts involving patients and staff.
  • Identifies opportunities for growth and solutions for potential challenges.  
  • Ensures that clinical services are delivered in an equitable, evidence-based, efficient, and cost-effective manner 
  • Provides culturally competent services tailored to diverse populations, emphasizing health equity and stigma reduction. 
  • Ensures that clinical services meets the needs of the community and are adhering to all federal, state, and local standards of safety and quality for patients and staff. 
  • Supports ongoing quality improvement activities and initiatives, reviewing outcomes and recommending clinical improvements to enhance patient safety and service delivery. 
  • Performs related work as assigned.
  • Responds to public health emergencies as needed.
Knowledge, Skills, and Abilities

Knowledge of:

  • Routine office management practices including patient scheduling, record keeping, billing and receiving fees, inventory and ordering supplies.
  • Terminology and equipment to administer routine diagnostic tests.
Skill in:

  • Excellent organizational and communication skills.
  • Comfortable adapting to changing priorities and taking on new challenges. 
  • Proficiency in MS Office.  
  • Proficiency in electronic health records.  
Ability to:

  • Multitask, prioritize, and manage time effectively in a dynamic setting.
  • Identify issues and find practical solutions. 
  • Able to lead and motivate a team, fostering a collaborative and positive work environment.
  • Ability to plan and facilitate quality improvement projects in a clinical setting.
  • Express ideas clearly and concisely, orally and in writing. 
  • Respond to public health emergencies.
Residency: Allegheny County within 1 year.
Veterans' Preference: Will be awarded to eligible candidates.
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D


Apply Online