Salary:
$75,000 - $85,000.00 per year commensurate with experience
How to Apply:
Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.
Minimum Requirements:
- Bachelor’s Degree in Business, Computer Science, Information Systems, Information Technology, Mathematics, Public Administration, Public Policy, Statistics, or a related field AND four (4) years of experience in process improvement including Lean Six Sigma or other related experience.
- Additional education with an emphasis or certification in process improvement techniques may be substituted for up to two (2) years of work experience.
- Applicants with a Master’s Degree are preferred.
It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screen must be completed within 48 hours of the acceptance of the conditional offer of employment.
Position Summary:
Working under the direction of the Director of Performance and Analytics, the Coordinator of Process Improvement will work to create a culture of continuous improvement across County departments. The scope of responsibility is wide ranging and includes developing and leading training, identifying and guiding process improvements projects within departments, and reporting and implementing project results. This position is the subject matter expert on process improvement in Allegheny County. The Coordinator of Process Improvement is also a project manager, managing PI projects and other key projects for the Office of the County Manager.
Overview:
Duties:
- Maps the current state of business processes and collaborates with departments to solve problems.
- Documents projects and processes according to department policy, facilitates meetings with diverse stakeholders to identify problems, and recommends an approach to address the root causes of problems.
- Supports and leads process improvement projects.
- Trains and builds the capabilities of departments and their leadership teams to develop and implement strategy, monitor performance, continually improve, and innovate.
- Teaches the performance management disciplines such as Lean Six Sigma, Plan-Do-Check-Adjust, and Project Management to project employees.
- Facilitates check-in meetings and helps provide accountability for team members, managers, and executives.
- Conducts project related statistical analysis and trains County employees in advanced data and statistical analysis techniques.
- Manages other special projects as assigned.
Knowledge, Skills, and Abilities
Knowledge of:
- Principles, practices, strategies and opportunities to improve operations in a cost-effective manner, without compromising the quality of services provided to citizens.
- Process improvement disciplines such as Lean Six Sigma.
- Process mapping and project management, including knowledge of Visio and MS Project or other PM software.
- Statistical analysis and software.
Skill in:
Ability to:
- Research best practices for the delivery of County services and local implementation issues.
- Handle multiple projects efficiently and meet established deadlines.
- Provide change management leadership in the development of a continuous improvement culture.
- Learn County operational processes and procedures.
- Work within strict deadlines while maintaining a high level of professionalism.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective working relationships with supervisors, associates, outside agencies and the public.
Residency:
Allegheny County within 1 year.
Veterans' Preference:
Will be awarded to eligible candidates.
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D