Position Title: Clerk Typist II - WIC Call Center

Salary: Hourly: $18.00 || Annual: $37,440.00

How to Apply:

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Minimum Requirements:

A High School Diploma or its equivalent


An Associates Degree in Public Health, Office Management, Business Administration or Business Management from an accredited institution.

Education & College Transcripts

If you are claiming college education to meet minimum requirements or as a part of your application, including supplemental questions, you must submit or attach a copy of your official college transcripts for your claim to be accepted. Unofficial Transcripts will not be accepted. 

Condition of Employment

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screen must be completed within 48 hours of the acceptance of the conditional offer of employment.

Child Protection Clearances (formerly “Act 153 Clearances”)

The following clearances and background checks are required prior to commencement of employment and as a condition of continued employment:

  • PA State Police Criminal Record Check (PATCH)
  • FBI Criminal Record Check, from fingerprinting
  • PA Child Abuse History Clearance (PACA)


Employees will be reimbursed for costs of clearances upon start of the position.

Failure to complete the required clearances will result in termination as these clearances/credentials are a requirement of the position.

Employment Type

  • Full-Time, Entry Level.
  • This position is contingent upon grant funding

Relevant Experience

You will receive a score based on the experience you report on your application for employment. It is therefore important that you provide complete and accurate information. Failure to do so may delay the processing of your application or result in a lower than deserved score or disqualification. Call our Office of Human Resource Management if you have any questions.

Who is Eligible

Applications will be accepted from certified Merit System employees of the Allegheny County Health Department and outside candidates who possess the experience and training listed in this announcement and who are capable of performing the duties of this position.


  • Minimum Requirements - 80%
  • Relevant Skills & Experience - 10%
  • Supplemental Questions - 10%

Supplemental Questions

Please be prepared to answer the following questions. You may upload as a Word document answers to the supplemental questions in the “Upload Page” of the application. Make sure to note “See attached” after the statement on the application form if you are attaching a separate document. If you are unable to upload the document, email to ACHD Human Resources Department.

  1. This position requires staff to work in a call center environment. Please describe the experience you have answering phones.
  2. What training or skills do you possess in conforming to HIPAA and maintaining confidentiality of patient/customer information?
  3. Considering your current and past positions, can you discuss how you worked with diverse populations and provided culturally appropriate customer service?

Allegheny County Civil Service Employees (Non-ACHD)

Regular or probationary employees of County Departments currently in this classification, hired under a State Civil Service System, who apply for this position will not be considered as Open Competitive applicants. Those employees selected for transfer to the Allegheny County Health Department will be considered to have resigned their Civil Service status from the Department in which they are currently working and will be required to complete a probationary period with the Health Department. Please refer to Instruction Sheet for proper completion of Allegheny County Employment Application Form.

This announcement may be modified, amended or canceled by the Allegheny County Health Department at any time.


To establish open competitive and promotional eligible lists for use in making merit system appointments in the Allegheny County Health Department. The list will contain the names of successful candidates ranked in the order of final earned ratings. The list will be in effect for one (1) year unless previously exhausted or superseded.

In the ranking, open competitive applicants qualifying for Veteran’s Preference receive an additional ten points on the final earned rating. Form DD-214 must be attached to the application form for consideration for Veteran’s Preference. Determination of Veteran’s Preference is made in accordance with State Civil Service Policy.

If you are claiming veteran's preference, then proof of eligibility; DD-214 Form or other comparable military document must be submitted for initial claim. The document must show dates of entry and separation and character of service.

Credit for a degree or college coursework can only be accepted from an official transcript submitted directly from the college or university to Allegheny C0unty Health Department.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


Position Summary:

This is typing and moderately complex clerical work involving typing, processing documents and maintaining information using Microsoft Office Word, Excel and Outlook functions. Answering and directing phone calls is an essential function of this position.

An employee in this class perform moderately complex clerical work, which requires the utilization of typing and the processing of a variety of documents with considerable independence within standardize clerical practices. The work includes the verification of information, performing arithmetic calculations, coding and assisting the public in completing governmental forms. The employee may type of correspondence, reports, transactions, transmittals and similar documents in Word, Excel and/or Outlook as part of the office, area and/or individuals assigned to them. The work is subject to periodic changes in operating procedures and requires some adaptability to shifts in work schedule and activities. Work may also involve the providing of training and guidance to employees regarding clerical operations. This position may function as a lead worker over a small number of clerical staff.) Moderate supervision is received from a supervisor or administrator.


Fringe Benefits

  • Paid holidays, personal days, vacation and sick leave benefits, medical coverage and dental benefits, a retirement plan, life insurance and a deferred compensation plan after eligibility requirements have been met.

Perks Working for ACHD

  • Professional growth through training opportunities (CPR, First AID, Public Health Preparedness, Dignity and Respect, Points of Dispensing, and more); ability to advance in county system; job security; meaningfulness in daily work derived from public service; eligible for federal loan forgiveness; organizational commitment to ACHD’s mission to protect, promote, and preserve the health and well-being of all Allegheny County residents, particularly the most vulnerable.


  • Performs general clerical duties of moderate complexity.
  • Types letters, forms, reports, memoranda, applications and other materials from drafts, dictating machine records and oral instructions into a computer using Microsoft Word, Excel and Outlook; and may do copying of a variety of materials, lists and schedules.
  • Enters data to computer databases, which may be program specific.
  • Organizes and types materials and sets up formats and layouts for booklets, pamphlets, etc.
  • Composes and prepares letters and memoranda for signature by a supervisor.
  • Compiles and types reports and posts information to records.
  • Reviews and compares documents such as records and applications with other material for completeness and accuracy of information.
  • Does simple arithmetic computations and posts information by use of typewriter or handwriting to records.
  • Maintains files in accordance with prescribed methods.
  • Meets the public and answers questions not requiring technical knowledge.
  • Operates copying, calculating and other office equipment.
  • Performs related work as required.

Knowledge, Skills, and Abilities

Knowledge of:

  • Knowledge of modern office practices, methods and equipment.
  • Knowledge of English usage, grammar and spelling.
  • Knowledge and ability to use a computer and the following software: Microsoft Office Word, Excel and Outlook.

Skill in:

  • Record Keeping 
  • Technical Files 
  • Typing 
  • Microsoft Office  
  • Customer Service 
  • Data Entry 
  • Reporting 
  • Invoice Processing  
  • Office Equipment 
  • Proofreading 
  • Internal Communication

Ability to:

  • Ability to type accurately at a minimum (speed) rate of 40 words per minute.
  • Ability to make arithmetical tabulations, computations and name and number comparisons with accuracy and speed.
  • Ability to understand and follow moderately complex oral and written instructions.
  • Ability to plan, assign and supervise the work of a small group of employees performing routine clerical work.
  • Ability to compose routine letters and memoranda.
  • Ability to meet the public and handle routine non-technical questions.
  • Ability to make minor decisions in accordance with departmental precedent and policy and to apply these to daily work problems.
  • Ability to respond to emergencies.

Residency: Allegheny County within 1 year.
Veterans' Preference: Will be awarded to eligible candidates.