Salary:
$20.00 per hour
How to Apply:
Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.
Minimum Requirements:
- A high school diploma or its equivalent AND three (3) years of experience performing data entry. Experience working with the general public and knowledge of the fixed route systems of the city of Pittsburgh and Allegheny County is preferred, or
- An equivalent combination of education and experience may be substituted.
It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status.
Position Summary:
Under the supervision of the Manager, Senior Operations MATP, the MATP Service Representative possesses a thorough knowledge of all aspects of MATP and works extensively with the public.
Overview:
Duties:
- Completes the initial consumer’s registration by obtaining pertinent information as to the applicant’s need for medical assistance eligibility.
- Determines the applicant’s need for medical transportation.
- Determines the appropriate mode assignment based upon the applicant’s physical and mental ability to use various modes of transportation.
- Informs applicant of the Medical Assistance Transportation Program (MATP) policies.
- Updates/changes consumer information as needed.
- Inputs the consumer’s data and trip date into the MATP computer system.
- Reviews and monitors manifest information on a daily basis.
- Records consumer service complaints and refers them to the Quality Assurance Coordinator.
- Places reservations with transportation carriers for standing orders and infrequent paratransit transportation requests.
- Performs special projects as requested by the Manager of Senior Operations MATP.
Knowledge, Skills, and Abilities
Knowledge of:
- Fixed route systems in the City of Pittsburgh and Allegheny County
- Department rules, regulations, procedures, guidelines, and objectives
Skill in:
Ability to:
- Communicate effectively, both orally and in writing
- Establish and maintain effective working relationships
- Interact well with supervisors, co-workers, outside agencies and the public
- Perform data entry
Residency:
Allegheny County within 1 year.
Veterans' Preference:
Will be awarded to eligible candidates.
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D