Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

This position reports to the Senior Public Affairs Officer and works closely with the Director of the Department of Human Services and their team; program leaders across the Department; and public information officers across other County departments. As the public voice of the agency, the PIO will play a central role in simplifying complex policies, amplifying impact stories, and ensuring transparent communication with the public, media, and internal stakeholders. This position requires an analytical thinker with strong writing skills, a deep sense of curiosity, and a passion for public service.

The Allegheny County Department of Human Services is seeking a dynamic, mission-driven Public Information Officer (PIO) to join our team. This role is ideal for a passionate communicator who thrives in a fast-paced, collaborative environment and is committed to helping the public better understand and access vital human services.

• Serves as a spokesperson and trusted ambassador for the Department of Human Services.
• Builds and maintains positive relationships with media outlets, county officials, partner agencies, and community stakeholders.
• Develops and disseminates clear, accurate, and compelling content—including press releases, talking points, media statements, and public-facing materials.
• Implements the Department’s social media strategy by developing creative ideas, sourcing and creating content, and iterating based on analytics.
• Manages content for the Department’s staff newsletter, disseminate to the department, and continuously improve based on staff feedback.
• Disseminates e-blasts to DHS News subscribers and track engagement trends.
• Produces virtual forums with hundreds of participants and ensure seamless execution.
• Monitors media coverage and public sentiment; prepare media reports and response recommendations.
• Translates complex policies and data into understandable, relatable language for a broad audience.
• Supports rapid-response communications during emerging issues, policy changes, or emergencies.
• Collaborates cross-functionally with program teams to source and share compelling stories and program outcomes.
• Provides strategic input on marketing, branding, and outreach efforts

• Media relations and crisis communication.
• Human Services, government operations, and public policy.

• Microsoft Office Suite 

• Assess complex issues and translate them into accessible narratives.
• Work in a fast-paced environment and absorb complex information on-the-spot.
• Demonstrate strong command of grammar, tone, and structure with experience writing for diverse audiences.
• Improve systems and outcomes for individuals and families served by human services.
• Create new subject areas and comprehend institutional knowledge.
• Adapt to feedback and willing to adjust messaging strategies as needed.
• Interface with elected officials, department heads, and members of the media.
• Learn public policy concepts and understand the impact on vulnerable populations, and translate into simple, actionable messages.
• Demonstrate writing, editing, and verbal communication skills.
• Pitch creative, original ideas for showcasing public service work.
• Experienced in creating and deploying content across various mediums – e-blasts, social media, and written statements.
• Set up organized, data-driven systems for monitoring and reporting on outcomes.
• Work across departments and with diverse stakeholders.