Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Reporting to the Call Center Supervisor, the Call Center Clerk is responsible for performing a variety of clerical duties with an emphasis on providing strong customer service via telephone. 

• Fields all incoming phone calls and directs inquiries appropriately.
• Utilizes GovQA Public Records (Freedom of Information Act software.)
• Proofreads and verifies data.
• Enters data electronically.
• Maintains files.
• Interfaces with various divisions of Administrative Services and other County departments as needed.
• Operates standard office equipment.
• Performs related duties as assigned.

• Basic clerical function including operating office equipment.
• Principles and practices of customer service.
• Call center policies and procedures.
• Document management or integrated assessment systems knowledge is preferred.

• Microsoft Office products.
• Basic computer operations.

• Communicate effectively and courteously, both orally and in writing.
• Handle multiple assignments simultaneously.
• Work well with others in a fast-paced office environment.
• Maintain accurate files and ledgers.
• Answer phone calls for the majority of the workday.
• Ability to learn multi-line telephony systems.