Salary:
$20.00 per hour
How to Apply:
Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.
Minimum Requirements:
- A high school diploma or its equivalent AND three (3) years of experience performing data entry. Experience working in a call center, with the general public, and knowledge of the fixed route systems of the city of Pittsburgh and Allegheny County is preferred, or
- An equivalent combination of education and experience may be substituted.
It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status.
Position Summary:
Under the supervision of the Manager, Senior Operations MATP and/or the Medical Assistance Transportation (MATP) Service Supervisor, the MATP Service Representative works extensively with the public and possesses a thorough knowledge of all aspects of MATP.
Overview:
Duties:
- Answers applicant phone calls through the MATP call enter and determines the applicant’s need for medical transportation.
- Completes the initial consumer’s registration by obtaining pertinent information as to the applicant’s need for medical assistance eligibility.
- Determines the applicant’s need for medical transportation.
- Determines the appropriate mode assignment based upon the applicant’s physical and mental ability to use various modes of transportation.
- Informs applicant of the Medical Assistance Transportation Program (MATP) policies.
- Updates/changes consumer information as needed.
- Inputs the consumer’s data and trip date into the MATP computer system.
- Reviews and monitors manifest information on a daily basis.
- Records consumer service complaints and refers them to the Quality Assurance Coordinator.
- Places reservations with transportation carriers for standing orders and infrequent paratransit transportation requests.
- Performs special projects as requested by the Manager of Senior Operations MATP.
Knowledge, Skills, and Abilities
Knowledge of:
- Fixed route systems in the City of Pittsburgh and Allegheny County.
- Department rules, regulations, procedures, guidelines, and objectives.
Skill in:
- Microsoft Office Suite.
- Call center software applications is preferrable.
Ability to:
- Work in a call center environment.
- Communicate effectively, both orally and in writing.
- Establish and maintain effective working relationships.
- Interact well with supervisors, co-workers, outside agencies and the public.
- Perform data entry.
Residency:
Allegheny County within 1 year.
Veterans' Preference:
Will be awarded to eligible candidates.
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D