Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Under the supervision of the Director of Team Transformation, the Software Information Technology Intern is responsible for providing onsite assistance to users of the Allegheny County Treasurer’s Office with resolutions to their software problems, assist in the development, testing, and maintenance of Treasurer’s Office software, assisting the Treasurer’s IT team with documentation, and recording the process through the usage of IT tickets.

The Office of the Treasurer strives to provide excellent customer service to the citizens of Allegheny County while fulfilling the duties and responsibilities mandated by the Commonwealth of Pennsylvania and the Home Rule Charter of Allegheny County, with efficiency, transparency, and collaboration.

We are a newly established administration, dedicated to cultivating a collaborative work environment where positivity thrives, and every team member can excel. We value individuals who share our core values and embrace this vision.

•  Respect and empathy: We believe in treating every individual with dignity, respect, and empathy. We value team members who actively listen, seek to understand diverse perspectives, and demonstrate kindness in their interactions.
• Fostering a safe workplace: Bullying, harassment, or discrimination of any kind have no place in our workplace. We value team members who actively promote a culture of kindness, compassion, and acceptance, and who intervene to prevent or address any form of bullying or harassment.
• Equity and Fairness: We are committed to promoting equity and fairness in all aspects of our work. We value team members who advocate for equal opportunities, challenge biases, and strive to create a level playing field for all individuals, regardless of their background or identity.
• Passion for growth: We seek individuals who are enthusiastic about personal and professional development, continuously seeking opportunities to learn and grow.
• Integrity and Transparency: Honesty and integrity are at the core of everything we do. We value team members who are transparent in their communication and actions.
• Innovation and Creativity: We encourage innovative thinking and creativity. We value team members who are not afraid to challenge the status quo, bring fresh ideas to the table, and collaborate with individuals and organizations outside of our Office.
• Team Player Mentality: Collaboration is key to our success. We value individuals who are supportive team players, willing to contribute to the collective goals of the team.
• Diversity and Inclusion: We believe in the power of diversity and inclusion. We value team members who respect and embrace diverse perspectives, backgrounds, and experiences. If you share these beliefs and embody these personalities, we encourage you to apply and join our dynamic team.

• Provide timely resolutions to Treasurer user issues.
• Troubleshoot problems in a step-by-step manner.
• Document all pertinent IT information on these issues.
• Assist in development and testing of in-house software.
• Review and update IT documentation.
• Identify potential improvements and recommend changes to IT documentation.
• Provide Tier 1 IT support.
• Perform other project duties as assigned

• Windows Operating Systems
• Basic software coding principles
• DevOps tools and practices
• Basic coding/scripting 

• Microsoft Office Suite 

• Troubleshoot IT issues
• Provide detailed descriptions of IT issues
• Engage in a team-based setting to work on IT projects under supervision
• Demonstrate a basic understanding of networking, software, and operating systems.
• Display strong analytical, problem-solving, troubleshooting, communication, and listening skills.