Salary:
$18.0291 per hour
How to Apply:
Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.
Minimum Requirements:
- A high school diploma or its equivalent AND one (1) year of basic clerical experience to include customer service and data entry.
- An equivalent combination of education and experience may be substituted.
It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status.
Position Summary:
Reporting to the Call Center Supervisor, the Call Center Clerk is responsible for performing a variety of clerical duties with an emphasis on providing strong customer service via telephone.
Overview:
Duties:
- Fields all incoming phone calls and directs inquiries appropriately.
- Utilizes GovQA Public Records (Freedom of Information Act software.)
- Proofreads and verifies data.
- Enters data electronically.
- Maintains files.
- Interfaces with various divisions of Administrative Services and other County departments as needed.
- Operates standard office equipment.
- Performs related duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of:
- Basic clerical function including operating office equipment.
- Principles and practices of customer service.
- Call center policies and procedures.
- Document management or integrated assessment systems knowledge is preferred.
Skill in:
- Microsoft Office products.
- Basic computer operations.
Ability to:
- Communicate effectively and courteously, both orally and in writing.
- Handle multiple assignments simultaneously.
- Work well with others in a fast-paced office environment.
- Maintain accurate files and ledgers.
- Answer phone calls for the majority of the workday.
- Ability to learn multi-line telephony systems.
Residency:
Allegheny County within 1 year.
Veterans' Preference:
Will be awarded to eligible candidates.
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D