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Position Title: Communication Technician

Salary: $18.0291 per hour

How to Apply:

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Minimum Requirements:

A high school diploma or its equivalent.

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status, and drug/medical examinations as required for the position. The pre-employment drug screen must be completed within 48 hours of the acceptance of the conditional offer of employment.

Position Summary:



Overview:


Duties:

  • Transfers incoming calls and places outgoing calls through a computerized telephone system at the Glen Hazel Regional Center or through a non-computerized telephone system at the other three centers, to the appropriate person or unit.
  • Assists in locating residents or employees by use of a central switchboard computer.
  • Announces scheduled religious services and recreational and social activities over the regional center public address system. 
  • Pages employees and visitors as required.
  • Contacts supervisors and managers via digital pagers when the overhead paging system is restricted.
  • Implements the center’s emergency plans relating to fire alarms, disaster drills, bomb threats, utility disruptions, and power line failures, and conducts weekly or monthly fire alarm tests and drills.
  • Maintains resident and employee directories on the computerized console.
  • Greets and assists visitors to the center and provides general information and directions.
  • Sorts incoming and in-house mail to the appropriate resident, department, or employee; bundles and sorts outgoing mail and packages; delivers mail to departments and nursing units.
  • Assists residents and staff with questions or problems concerning delivery or distribution of mail.    
  • Performs other related duties as required or requested.

 
Knowledge, Skills, and Abilities

Knowledge of:

  • Excellent customer service skills
  • General office practices and procedures

 
Skill in:


Ability to:

  • Learn the computerized console at the Glen Hazel Regional Center
  • Understand and carry out written and oral instructions
  • Communicate effectively with employees, residents, supervisors, and the general public
  • Push a mail cart through the specified regional center
  • Establish and maintain effective working relationships with residents, co-workers, and supervisors, and other related employees

 
Residency: Allegheny County within 1 year.
Veterans' Preference: Will be awarded to eligible candidates.
AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D


Apply Online